Order & Delivery Policy
* For the Taiwanese customers, please understand that we don't accept the product refund at this time due to international shipping. Your order will be delivered by SF Express (3-10 days)
MyCookieTime offers the following shipping options for the domestic shipping in HK & Macao
- Cost: Free for orders HKD 300 above
- Delivery Time: 2-4 business days
You'll receive an email with your tracking information once your order has been shipped. You may track your order via SF Express once your order has been shipped from our Warehouse.
Delivery times are based on orders placed before 12pm HKT.
Shipping fees will apply if your minimum purchase amount falls below HKD 299 after discounts are applied.
Order processing and shipping are done only on weekdays (not including Hong Kong public holidays).
Shipping may take additional time during sale periods, holidays and extreme weather events.
Address cannot be changed once order is paid, Torreya is not liable for wrong address in the invoice.
Returns & Exchanges
1. Please contact us for the returning receiver's address
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
2.1 An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center)
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay
-the ordered item is out of stock.
2.2 We accept return(s) if:
-you receive a product different from your order
-you receive a defective product.
* Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
* For the returning process, please contact our service center first. +852-6753-2656